August 31, 2020

 

To Our Valued Clients,

As the state encourages businesses to begin resuming operations, our Cambridge Trust team continues to provide uninterrupted service and a strong focus on safety for our clients and employees. Recent guidance from the state and our medical community has recommended new engagement practices for client interactions to mitigate the risk associated with COVID-19. We have aligned our banking office protocols with these suggestions and provide the following information to update you on important changes to the banking offices’ hours of operation, new lobby practices, and office access.

Effective August 31, 2020, all of our banking offices in both Massachusetts and New Hampshire will resume normal banking hours with the following exceptions:

Please visit our locations page for more information on your local banking office.

Information for when you arrive:

To maintain a safe environment and ensure we adhere to building capacity guidelines, our entrances will be managed by a lobby ambassador. When arriving at our banking offices, the following can be expected:

  • Clients will be asked to log in with the ambassador and provide contact information
  • Clients will be required to wear a mask. If you do not have a mask, one will be provided for you
  • Clients will be asked a series of health screening questions including exposure to existing cases of COVID 19 and recent symptoms of the illness
  • Maximum capacity of each office will be displayed on the front entrance sign

Our first priority is the safety and health of our clients and employees.
The Bank is observing the following practices in line with the state guidance:

  • Wearing a mask is mandatory
  • Clients and employees must practice social distancing (6 feet apart). Signage throughout the office will designate appropriate distances
  • Our restrooms are currently closed to the public
  • Hand sanitizer is available in all banking offices
  • With the exception of service dogs, pets will not be allowed in our offices.

We encourage you to utilize the following options to assist with all your banking needs:

  • Drive up windows. Visit our locations page for more information.
  • Schedule an appointment to minimize wait time. Click Here to Schedule an Appointment
  • ATMs, Online and Mobile Banking, and Online Account Opening are available 24/7
  • Our Client Resource Center is available from 8:00 AM to 5:30 PM, Monday -Friday at 617-441-1444 or 844-251-4244 or email [email protected]
 

If we can be of further assistance, please do not hesitate to reach out with any questions or concerns.

As always, we are grateful for the trust you have placed with us.

 

Be well!

Kerri A. Mooney
Senior Vice President
Director of Private Banking Offices