April 24, 2020

To Our Valued Clients,
 
Now more than ever, you need a trusted financial partner who you can rely on for sound advice and expertise to help you navigate this challenging time. The Cambridge Trust team has been continuously working one-on-one with both our personal and business clients to answer questions and help resolve financial issues arising from the Coronavirus pandemic.
 
Reach out to your Cambridge Trust team.
Although we have transformed the way we conduct business with you in order to protect the safety and well-being of our employees and clients, rest assured, we are accessible and here for you. We’ve added additional personnel to our Client Resource Center (CRC) to ensure you receive prompt attention. Our CRC is available from 8:00 AM to 5:30 PM, Monday through Friday, at 617-441-1444 or 844-251-4244; or email: [email protected].  As always, you can contact your Private Banker, Residential Mortgage Lender, Commercial Lender, or Relationship Manager directly.
 
Our team of Wealth Management professionals are available.
With the current economic disruption, market volatility, and evolving government stimulus plans, it’s challenging to evaluate how these changes might impact you, your family, your business and your investments. Even if you are not a current wealth management client, our team of Investment, Wealth Planning, and Trust experts are available to you during this challenging time.
 
Safe and secure options to conduct your personal and business banking needs.
While our banking lobbies are temporarily closed to the general public, we are pleased to offer these options to access your accounts:

  • Drive up windows remain open with limited hours. Visit our locations page for more information
  • Banking offices are staffed and available by appointment only for critical banking office needs, including access to safe deposit boxes. Visit our locations page to make an appointment 
  • ATMs, Online and Mobile Banking, and Online Account Opening are available 24/7
Download Cambridge Trust’s convenient Mobile App if you haven’t already.

For secure, convenient access to your funds, sign into Online Banking or simply download the Cambridge Trust Mobile Banking App, found on the Apple App Store or Google Play Store.


Protect your personal and business account information from fraud.
Unfortunately, during times of uncertainty, fraudsters often take advantage of the fears surrounding the event. The most common types of scams will target you through fake emails, text messages, calls, letters, or even someone showing up at your front door. By knowing what to watch out for, we can help you identify fraud events before they happen. Read our fraud prevention checklist.
 
Supporting clients through Small Business Association (SBA) Paycheck Protection Program.
We received an overwhelming volume of loan applications for this program and worked continuously to process client loan applications with the SBA. The original $350 billion in funding appropriated has been exhausted, and we discontinued accepting new applications. We continue to process applications we have already received, in anticipation of additional funding approved by Congress. We understand the frustration of some of our clients who have not been able to complete applications or receive funding. We encourage you to reach out to the SBA directly or contact PayPal or Credibly, two of many Fintechs that are assisting small businesses at this time. In the meantime, if you have any questions about the program, please reach out to your Private Banker or Commercial Lender who can provide advice and guidance.
 
Mortgage and Commercial Lending assistance for qualified clients.
Whether you have a mortgage loan or commercial loan with Cambridge Trust, we are working one-on-one with clients who have been financially impacted by the COVID-19 pandemic and offering meaningful relief based on need. To learn more, contact your Residential Mortgage Lender or Commercial Lender directly.
 
Continuing concern for our local communities.
We recognize that the Coronavirus is having a significant financial impact on many of the charitable organizations and nonprofits in the communities where we live and work. In addition to the 269 organizations the Bank supports through its annual charitable giving, the Bank is pleased to be donating $250,000 to organizations that are providing relief to those impacted by COVID-19, including The Boston Resiliency Fund, Cambridge Community Foundation, Mayor’s Disaster Relief Fund in Cambridge, New Hampshire Charitable Foundation, and Meals on Wheels in New Hampshire.
 
In closing, we want to remind our clients that Cambridge Trust has a 130-year history of financial strength and stability. The 2019 Annual Report and recent First Quarter 2020 Earnings Press Release are available on our website. Our aim — as always — is to deliver the most important return of all: trust. It is the foundation of every relationship, and together we’ll get through this unprecedented period even stronger.
 
Sincerely,

Denis K. Sheahan
Chairman & Chief Executive Officer

Mark D. Thompson
President