April 22, 2020

Mobile Application Alert
Due to an increase in mobile banking usage throughout the country, the bank’s service provider is reporting interruptions in clients’ ability to access their network.  If you receive Error 0014 while logging into Cambridge Trust’s mobile, the easiest way for you to get in is to wait until network traffic is reduced and try again. However, if you have an urgent need to access your bank account, here are suggested tips:

  • Turn off your phone’s WIFI
  • Clear the cache and cookies from your browser(s)
  • Do NOT delete the app and re-download it. This only increases the impact on the network and makes it more difficult to log in successfully

If you need additional assistance, call our Client Resource Center at 617-441-1444 or 844-251-4244; or email..

March 27, 2020

To Our Valued Clients:

More than ever, you can rely on your trusted relationship with Cambridge Trust to help navigate these challenging times. Our first priority is the safety and health of our clients and employees. So we are taking every step necessary to ensure you can manage your banking needs anytime, anywhere.

Reach Out Directly to Our Cambridge Trust Team

Please know that we are working with clients on a one-to-one basis to best support any disruption caused by the COVID-19 crisis. If you need assistance, contact your Private Banker, Residential Mortgage or Commercial Lender directly; call our Client Resource Center
at 617-441-1444 or 844-251-4244; or email.

Additional Support For Our Banking Clients:

  • Convenient digital platform, including online and mobile banking, that lets you pay bills, deposit checks, access account information and more. Enroll here.
  • Increased support and personnel in our Client Resource Center
  • Greater ATM daily withdrawal limits
  • Valuable cybersecurity tips on our website for enhanced fraud protection
Support For Our Business and Commercial Banking Clients: 
  • Secure, online and mobile banking platforms. Contact our Client Resource Center for more information at 617-441-1444 or 844-251-4244; or email.
  • Treasury Management services to support business continuity
  • Valuable cybersecurity tips on our website for enhanced fraud protection

Banking Office Access

Cambridge Trust banking lobbies are temporarily closed to the general public but available by appointment. We currently offer other ways to conduct your banking needs and service your accounts:

  • All offices with drive up windows remain open with limited hours. Visit our locations page for more information
  • For critical banking office needs, including access to safe deposit boxes, office employees will be available to assist clients by appointment only
  • ATMs, Online and Mobile Banking, and Online Account Opening are available 24/7
  • Our Client Resource Center is available Monday-Friday, 8:00 am-5:30 pm at
    1-617-441-1444 or 1-844-251-4244, or email.

We will continue to update you about how Cambridge Trust is adapting so we may continue to service your needs without disruption, and we urge you to check our website frequently for the latest information about our operations as it relates to COVID-19.

Cambridge Trust has a 130-year history of financial strength and stability. The Bank is conservatively managed, and we are well prepared for a challenging economic environment. Our balance sheet is safe and sound with excellent asset quality, strong capital levels, and liquidity.

As always, we are grateful for the trust you have placed with us.

Kerri A. Mooney
Senior Vice President,
Director of Banking Offices