March 20, 2020

To our valued clients,

The health, safety, and well-being of our employees and clients continue to be our highest priorities. As the public health concern regarding the Coronavirus (COVID-19) evolves, we are closely monitoring updates from the Centers for Disease Control (CDC), as well as federal, state, and local government agencies, and assessing the impact on how you do business with Cambridge Trust.

We will continue to keep you informed and updated on how Cambridge Trust is adapting in order to continue to serve your needs without disruption. You can review the latest information, as well as stay up-to-date with recent posts, at In order to ensure we can communicate with you in real time, please review your email address in our online banking service to verify it is correct. You can also register to receive our ongoing communications at If you have not yet enrolled in our digital banking services, we encourage you to do so also at

Banking Offices Hours of Operation - Updated as of March 24, 2020

To minimize the spread of COVID-19, we have temporarily altered access to our banking offices. All Cambridge Trust banking lobbies are temporarily closed to the general public. We currently offer a number of options to conduct your banking needs and to service your account. All offices with drive up windows will remain open for drive up service during limited business hours. For critical banking office needs, including access to safe deposit boxes, office employees will be available to assist clients by appointment only. Our ATMs, Online and Mobile Banking, and Online Account Opening are available 24/7. Our Client Resource Center is available Monday – Friday, 8:00 a.m.-5:30 p.m. at 1-617-441-1444 or 1-844-251-4244, or email [email protected].
For further guidance on location hours or to schedule an appointment at your local banking office, please visit


Consumer and Commercial Lending

Cambridge Trust is working with our clients on a one-to-one basis to best support any disruption caused by the COVID-19 crisis. If you need assistance during these uncertain times, please contact your Private Banker or Residential Mortgage Lender. If you are a commercial client, please reach out to your Commercial Lender who will assist you.


Wealth Management

We continue to follow the business continuity plan that we put in place last week to ensure the health and safety of our employees and clients. This includes having team members work remotely or at alternate locations, as well as discontinuing in-person client meetings. We continue to be available by phone or email, so please do not hesitate to reach out.

The Investment Team is closely monitoring the financial markets and has been trading throughout the volatility. Our Relationship Management team is connected and available to respond to your needs by phone or email. We have also discontinued in-person meetings for any employees who need to be in the office. We will continue to keep you updated as the situation changes.

In this stressful period, you can rely on your trusted relationship with Cambridge Trust, and together we will navigate these challenging times. Cambridge Trust has a 130-year history of financial strength and stability. The Bank is conservatively managed, and we are well prepared for a challenging economic environment. Our balance sheet is safe and sound with excellent asset quality, strong capital levels, and liquidity.

Please do not hesitate to contact your Private Banker, Commercial Lender, Relationship Manager, or us, with any questions or concerns.

As always, we are grateful for the trust you have placed with us.


Denis K. Sheahan
Chairman & Chief Executive Officer
Mark D. Thompson