On June 22, 2013, Cambridge Trust upgraded Personal Internet Banking to enhance the security of your financial information. The new security enhancements change how you log in to your online accounts. For more information, please read our FAQs below.
If you have additional questions or concerns, please contact the Customer Resource Center at 617-441-1444 or firstname.lastname@example.org. You can also call our 24-hour customer support line at 800-439-4140 for technical assistance, including problems logging in to your account.
Frequently Asked Questions
Where is my picture ID and phrase?
The picture and phrase authentication has been replaced with new layers of security. In addition, the new system has technology to recognize if your computer has been used before to access Personal Internet Banking.
How do I register my PC/device?
Instead of the challenge questions you have used in the past, you will be asked to validate your information using a one-time security code via text message or phone call. You can also choose to answer a series of questions to validate your identity. You only need to enter a security code on new or unregistered devices.
I received the below message and can't enter my password. What should I do?
If you are logging in from a new or unregistered device, you will need to enter the one-time security code in order to log in. From this screen, select the continue button to receive your one-time security code via text message or phone call. This will authenticate your device and allow you to log in with your password.
How do I get a security code if the phone numbers listed are no longer current?
If the phone numbers listed are no longer current, select the cancel button to return to the sign-in page. You will have the option to complete the authentication process by answering a series of verification questions.
Select "answer verification questions" from the sign-in page and provide your name and birth date in order to be presented with your verification questions. Questions are derived from public or commercially-available records.
After logging in, you can update your contact information to recieve future account communication. After logging in to Personal Internet Banking select the "Manage contact information" from the Customer Service tab. You will need to verify your debit card number, PIN, and 3-digit CVV code from the back of your debit card in order to complete the updates.
I followed the instructions and am still unable to log in to my account. What should I do?
There are certain circumstances which prevent the system from automatically completing the log-in process. If this happens, please call us at 617-441-1444 Monday through Friday 8:00 a.m. ET to 5:30 p.m. ET and we can assist with your log in.