About Us > Privacy and Security

Privacy and Security

Cambridge Trust Company values the relationship we share with you and we are committed to protecting your privacy. Our Privacy Notice outlines the standards established for all of our employees for collecting, using, retaining, and securing confidential customer information.

Cambridge Trust is committed to helping you protect your personal information. The links and information below will assist you in recognizing common fraud and identity theft tactics used to obtain your personal information and describe steps you can take to protect yourself.

Additional Information:

Protecting Yourself from Fraudulent Web Sites
Cambridge Trust Privacy Notice
Identity Theft

Email Scams and Protecting Yourself From Fraudulent Web Sites

Personal information shared over the Internet can be used to commit fraud. One common method is for thieves to create a Web site using a name that is similar to that of a reputable business, for instance by using a common misspelling of a company's name. The intent is to lure you into clicking onto the copycat Web site and giving your personal information, including your account number and password. Cambridge Trust Company will never email you an Internet link that requests you to input personal information such as your account number or personal identification number.

We caution you to make sure you are dealing with the correct company over the Internet and to understand what will be done with your information. Always check that you have typed the correct Web site address before entering personal information onto a site. For more detail on steps you can take to protect yourself, we suggest that you review guidelines provided in Safe Internet Banking published by the FDIC.

Privacy Notice

Cambridge Trust Company values the relationship we share with you, and we are committed to protecting your privacy. Our Privacy Notice outlines the standards established for all of our employees for collecting, using, retaining, and securing confidential customer information. View privacy notice.

Online Transactions

Information is collected from you in three ways (1) via your explicit input, (2) automatically, and (3) through the use of cookies.

Explicit Input

In connection with your use of the Cambridge Trust Internet Banking services, whether through the Cambridge Trust site, or a co-branded site established by a site partner, you may be asked to input certain information, including personally identifiable information. This input may occur during the use of various services and/or in your contact with Customer Support.

You may also occasionally be asked to complete optional surveys that we will use for research for the purpose of improving our service to you.

If you purchase goods or services from a supplier through the Cambridge Trust Web site, the information obtained during your visit to the supplier site, and the information you give — such as an account number and contact information — is provided to the supplier. This is to enable transactions to take place. Suppliers have separate privacy and data collection practices. We have no responsibility or liability for these independent policies. For more information regarding any particular supplier and its privacy policies, we recommend that you visit that supplier's home page and review its policies.

Automatic Collection

In the course of providing you with services, Web and application servers will automatically collect usage-related information, including URLs that you access, the date and time of your usage, your IP address, and your browser type. This information is collected for effective capacity planning and troubleshooting Web site performance.

Cookies

Certain information is gathered by a mechanism called "cookies." As part of offering and providing customizable and personalized service, "cookies" are used to store and sometimes track personally identifiable information about you. Cookies are small files that your browser places on your computer's hard drive when you sign in and sign out of a site.

As a general matter, the use of cookies is intended to make your online experience safer, easier, and more personalized. More specifically to:

  • Identify you as a prior customer
  • Enhance your security and privacy by using the cookie to authenticate your identity and access rights
  • Help evaluate the usage of various services

Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is set, or reject all cookies, it is not possible to utilize some online services if you reject cookies.

If you have any questions about this Privacy Notice, please contact us either through your branch manager, Email Customer Service or by mail at:

Cambridge Trust Company
Attn.: Compliance Officer
10 Fawcett Street, 6th Floor
Cambridge, MA 02138