BizBanker Mobile Check Deposit
Can I use BizBanker Mobile Check Deposit from both mobile web and the downloadable app?
Mobile Check Deposit is only available when using the downloadable iPhone, Android, or iPad app. Mobile Check Deposit is not available with the browser version.
What if an account is not listed in BizBanker Mobile Check Deposit?
In most cases, eligible accounts will automatically appear in BizBanker Mobile Check Deposit. If you have an eligible account that has not been enabled and you are the Company Administrator please call our Customer Resource Center at 617-441-1444 for assistance or contact your relationship manager.
What types of checks can I deposit with BizBanker Mobile Check Deposit?
Most domestic checks may be processed through BizBanker Mobile. We are unable to accept Foreign Items, Savings Bonds, or Third Party Checks through BizBanker Mobile RDC.
Are there any limits on the dollar amount of deposits I can submit?
Yes. You may deposit up to 10 checks in one day or an amount totaling up to $20,000 in one day, or up to 100 checks in 25 days or an amount totaling up to $100,000 in 25 days. Checks deposited in excess of these limits will be declined.
Do I photograph both the front and the back of my check?
Yes. During the deposit process, you will be required to photograph the front and back of your check.
How do I endorse my check for Mobile Check Deposit?
You should sign your check with the following endorsement:
- For Deposit Only
- The Company Account Number
- Your Signature
How will I know if my deposit is received and processed?
You will receive a notification by email when your deposit has been received. When your deposit is processed, you will receive a second email notification on the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided. Please save your check until you receive the second notification indicating your deposit was approved.
When will a deposit made through BizBanker Mobile Check Deposit show in my balance?
Deposits may be made with BizBanker Mobile Check Deposit at any time. If your deposit is approved before 6 p.m. ET on any business day, your deposit will post to your account on the next business day. Funds availability may be limited under certain conditions.
Can I photograph more than one check at a time?
You may photograph multiple checks in the same mobile banking session, however you may only photograph one check per deposit.
What if the check image I photographed is bad?
You have the option to retake photographs of the check before submitting or you may cancel the deposit. If you are unable to photograph a clear image, please mail your check or visit a branch to make your deposit.
When should I destroy my deposited check?
Keep the check until you receive confirmation that your deposit was approved and is reflected in your account balance. Once you have confirmed the check has been posted to your account you should void and destroy the deposited check.
Will my deposited check be viewable in transaction history?
The deposit will appear in the Deposit History screen on the mobile app right away.
Deposits approved through Mobile Check Deposit prior to 6 p.m. ET on any business day will appear in your account history the following day (e.g., A check deposited at 3 p.m. ET on Monday will be processed on Monday and appear in Account History on Tuesday).
Deposits approved after 6 p.m. ET on any business day or anytime on a non-business day will be processed on the next business day. The deposit will appear in Account History the following business day (e.g., A check deposited at 7 p.m. ET on Wednesday will be processed on Thursday and appear in your Account History on Friday. A check deposited after 6 p.m. ET on Friday or anytime on Saturday or Sunday will be processed on Monday and appear in your Account History on Tuesday).
Can I make my opening account deposit through my mobile device?
No, at this time you are not able to initially fund a new account using the mobile deposit feature.
How long after opening an account may I start using BizBanker Mobile Check Deposit?
You may start using mobile check deposit as soon as your mobile banking account is set up. Once your accounts are setup in BizBanker, they will be available in BizBanker Mobile.
What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?
No, you do not need to resubmit your deposit. If you entered the wrong amount for the deposit, we will correct the deposit amount. You will receive an email notifying you of the change.
What if I submit the same deposit twice in error?
If the same deposit is submitted twice, it will be identified and stopped by our banking process. Should this occur, you will receive a declined deposit notification for the second deposit received through BizBanker Mobile.
Can I redeposit a check previously returned to me by the Bank?
If a deposit is returned, please do not redeposit the check with the mobile check deposit service, please visit a branch to redeposit.