Business Banking > Online Banking > Mobile FAQs

BizBanker Mobile FAQs

With BizBanker Mobile you can manage your business' finances - anytime, anywhere using our free downloadable apps or mobile web. To get started, contact your relationship manager or Patricia Mullin at 617-441-1408 or patricia.mullin@cambridgetrust.com. Current BizBanker administrators can also go to https://business.cambridgetrust.com from a mobile device to enroll.


 

Frequently Asked Questions

 

BizBanker Mobile Banking

What is BizBanker Mobile?
Is BizBanker Mobile secure?
What type of internet connectivity do I need?
Which wireless carriers are supported?
I'm not enrolled in BizBanker. Can I still use BizBanker Mobile?
How do I optimize my mobile web experience?
Is BizBanker Mobile supported on my phone?
How do I install the downloadable application?
Is BizBanker Mobile supported on my tablet?
How do I sign up for BizBanker Mobile?
I am the administrator on our BizBanker service. How do I entitle other non-admin users to BizBanker Mobile?

BizBanker Mobile Check Deposit

Can I use BizBanker Mobile Check Deposit from both mobile web and the downloadable app?
What if an account is not listed in BizBanker Mobile Check Deposit?
What types of checks can I deposit with BizBanker Mobile Check Deposit?
Are there any limits on the dollar amount of deposits I can submit?
Do I photograph both the front and the back of my check?
How do I endorse my check for Mobile Check Deposit?
How will I know if my deposit is received and processed?
When will a deposit made through BizBanker Mobile Check Deposit show in my balance?
Can I photograph more than one check at a time?
What if the check image I photographed is bad?
When should I destroy my deposited check?
Will my deposited check be viewable in transaction history?
Can I make my opening account deposit through my mobile device?
How long after opening an account may I start using BizBanker Mobile Check Deposit?
What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?
What if I submit the same deposit twice in error?
Can I redeposit a check previously returned to me by the Bank?

Enrollment

Can I use both the BizBanker Mobile downloadable app and the mobile web versions?
What is my User ID and Password?
Can I save my User ID on the device?
What if I do not remember my User ID or Password?
What do I use for a mobile number if I am using a tablet?

BizBanker Mobile Bill Pay

What is BizBanker Mobile Bill Pay?
How do I pay a bill using BizBanker Mobile Bill Pay?
How are payments made?
Can I add a payee in BizBanker Mobile?
How do I deactivate a Payee?
How do I cancel a payment in BizBanker Mobile?
How may I see previous bill payments in BizBanker Mobile Banking?

Troubleshooting

What happens if I get a new mobile device or change phone numbers?
Can I use BizBanker Mobile Banking on more than one device?
What if my device is lost or stolen?

Contact

If I need additional information about mobile banking, who can I call?

 

BizBanker Mobile Banking

What is BizBanker Mobile?
BizBanker Mobile gives you access to your accounts from a downloadable app for your iPhone, Android, or iPad. You can also access your accounts from the web browser on your mobile device. All options allow you to view account balances, search recent account activity, transfer funds (not including Book Transfers), pay bills, and locate branches and ATMs. There is also a mobile check deposit feature for qualified users with the downloadable app.

 

Is BizBanker Mobile secure?
Yes. BizBanker Mobile utilizes best practices from the BizBanker website, such as HTTPS, 128-bit SSL encryption, password access, and application time-out when your mobile device is not in use. Only users authorized by the account administrator are able to access BizBanker Mobile. Click here for more information on adding and removing users. In addition, no account data is ever stored on your mobile device. In the event your mobile device is lost or stolen, the service can be immediately disabled by either logging into the BizBanker website, calling our Customer Resource Center at 617-441-1444, or contacting your relationship manager.

 

What type of internet connectivity do I need?
Your mobile devices must have an appropriate data plan and/or Wi-Fi connectivity that allows the transmission of data over the internet. Check with your data provider for details.

 

Which wireless carriers are supported?
We support most of the popular U.S. wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. Check with your data provider for details.

 

I'm not enrolled in BizBanker. Can I still use BizBanker Mobile?
You must be enrolled in BizBanker in order to access BizBanker Mobile.If you aren’t already enrolled in BizBanker, you can fill out the enrollment form online.

 

How do I optimize my mobile web experience?
We recommend three steps for an optimal experience: 1) Ensure your phone's browser has cookies enabled. 2) Enable stylesheets on your browser. 3) Bookmark business.cambridgetrust.com

 

Is BizBanker Mobile supported on my phone?
BizBanker Mobile is supported on most phones with a mobile web browser that supports cookies. In addition, a downloadable application is available for iPhone, iPad, and Android-powered devices. Both mobile web and mobile applications can be found by entering https://business.cambridgetrust.com in your phone's browser. You must be on a mobile device to access the browser.

 

How do I install the downloadable application?
On your iPhone or iPad, you may download the app from the App Store. On your Android-powered device, you may download the app from Google Play. You can also access a link to download the app by logging in to BizBanker from your device's mobile browser at https://business.cambridgetrust.com.

 

Is BizBanker Mobile supported on my tablet?
A tablet-optimized downloadable app is available for the Apple iPad.

 

How do I sign up for BizBanker Mobile?
Company administrators can enroll in BizBanker Mobile directly from their mobile device by visiting https://business.cambridgetrust.com from the browser on your mobile device. Other BizBanker users must be given mobile access by the Company’s administrator from the BizBanker website. Once access is granted, authorized users can log in to the mobile web or download the app.

 

I am the administrator on our BizBanker service. How do I entitle other non-admin users to BizBanker Mobile?
To entitle other users, log in to BizBanker from a computer. Select Administration, then “user administration” from the menu at the top. Select the user you want to entitle and click on “edit services and accounts.” From there you can change the mobile banking access and entitle specific accounts. You can also follow the same process to entitle users to mobile check deposit. Select the “Mobile RDC” option and select each account you want to entitle.

 

BizBanker Mobile Check Deposit

 

Can I use BizBanker Mobile Check Deposit from both mobile web and the downloadable app?

Mobile Check Deposit is only available when using the downloadable iPhone, Android, or iPad app. Mobile Check Deposit is not available with the browser version.

 

What if an account is not listed in BizBanker Mobile Check Deposit?
In most cases, eligible accounts will automatically appear in BizBanker Mobile Check Deposit. If you have an eligible account that has not been enabled and you are the Company Administrator please call our Customer Resource Center at 617-441-1444 for assistance or contact your relationship manager.

 

What types of checks can I deposit with BizBanker Mobile Check Deposit?
Most domestic checks may be processed through BizBanker Mobile. We are unable to accept Foreign Items, Savings Bonds, or Third Party Checks through BizBanker Mobile RDC.

 

Are there any limits on the dollar amount of deposits I can submit?
Yes. You may deposit up to 10 checks in one day or an amount totaling up to $20,000 in one day, or up to 100 checks in 25 business days or an amount totaling up to $100,000 in 25 business days. Checks deposited in excess of these limits will be declined.

 

Do I photograph both the front and the back of my check?
Yes. During the deposit process, you will be required to photograph the front and back of your check.

 

How do I endorse my check for Mobile Check Deposit?
You should sign your check with the following endorsement:

  • For Deposit Only
  • The Company Account Number
  • Your Signature

How will I know if my deposit is received and processed?
You will receive a notification by email when your deposit has been received. When your deposit is processed, you will receive a second email notification on the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided. Please save your check until you receive the second notification indicating your deposit was approved.

 

When will a deposit made through BizBanker Mobile Check Deposit show in my balance?
Deposits may be made with BizBanker Mobile Check Deposit at any time. If your deposit is approved before 6 p.m. ET on any business day, your deposit will post to your account on the next business day. Funds availability may be limited under certain conditions.

 

Can I photograph more than one check at a time?
You may photograph multiple checks in the same mobile banking session, however you may only photograph one check per deposit.

 

What if the check image I photographed is bad?
You have the option to retake photographs of the check before submitting or you may cancel the deposit. If you are unable to photograph a clear image, please mail your check or visit a branch to make your deposit.

 

When should I destroy my deposited check?
Keep the check until you receive confirmation that your deposit was approved and is reflected in your account balance. Once you have confirmed the check has been posted to your account you should void and destroy the deposited check.

 

Will my deposited check be viewable in transaction history?
The deposit will appear in the Deposit History screen on the mobile app right away.
Deposits approved through Mobile Check Deposit prior to 6 p.m. ET on any business day will appear in your account history the following day (e.g., A check deposited at 3 p.m. ET on Monday will be processed on Monday and appear in Account History on Tuesday).
Deposits approved after 6 p.m. ET on any business day or anytime on a non-business day will be processed on the next business day. The deposit will appear in Account History the following business day (e.g., A check deposited at 7 p.m. ET on Wednesday will be processed on Thursday and appear in your Account History on Friday. A check deposited after 6 p.m. ET on Friday or anytime on Saturday or Sunday will be processed on Monday and appear in your Account History on Tuesday).

 

Can I make my opening account deposit through my mobile device?
No, at this time you are not able to initially fund a new account using the mobile deposit feature.

 

How long after opening an account may I start using BizBanker Mobile Check Deposit?
You may start using mobile check deposit as soon as your mobile banking account is set up. Once your accounts are setup in BizBanker, they will be available in BizBanker Mobile.

 

What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?
No, you do not need to resubmit your deposit. If you entered the wrong amount for the deposit, we will correct the deposit amount. You will receive an email notifying you of the change.

 

What if I submit the same deposit twice in error?
If the same deposit is submitted twice, it will be identified and stopped by our banking process. Should this occur, you will receive a declined deposit notification for the second deposit received through BizBanker Mobile.

 

Can I redeposit a check previously returned to me by the Bank?
If a deposit is returned, please do not redeposit the check with the mobile check deposit service, please visit a branch to redeposit.


 

Enrollment

 

Can I use both the BizBanker Mobile downloadable app and the mobile web versions?
Yes, you can use both the browser-based version of BizBanker Mobile as well as the downloadable apps for iPhone, Android, and iPad.

 

What is my User ID and Password?
You’re User ID and password is the same as the User ID you established for BizBanker.

 

Can I save my User ID on the device?
On applications that allow saving the User ID, you may save your User ID by selecting "On" when prompted. For enhanced security, the User ID will then be presented in the future in a masked format, hiding some of the characters. You may also remove the User ID, at a later time, by simply changing the prompt to "Off."

 

What if I do not remember my User ID or Password?
Please Visit the BizBanker website and follow the instructions for retrieving and/or resetting your credentials or contact the Customer Resource Center at 617-441-1444.

 

What do I use for a mobile number if I am using a tablet?
When you use a non-phone device, such as iPads and other tablets, that are Internet-enabled and a phone number is requested, enter a phone number you can easily remember, such as your home phone or office phone.

 

BizBanker Mobile Bill Pay

 

What is BizBanker Mobile Bill Pay?
BizBanker Mobile Bill Pay allows you to pay bills online, saving you time, envelopes, and stamps. You may pay bills using your mobile device, anytime, anywhere. BizBanker customers who are enrolled in Bill Pay will have access to Mobile Bill Pay.

 

How do I pay a bill using BizBanker Mobile Bill Pay?
To pay a bill, select the "Payment" option from the main menu, then select "Pay Bills." A simple flow guides you through choosing the "Payee," "Send (Due) Date," and "Pay Bill From" account. Then you will enter the payment amount and an optional memo.

 

How are payments made?
You may create and authorize a payment not requiring multiple authority. Depending on the payee's capabilities, payments are issued via paper checks or electronically. Both payment forms include remittance information provided for the payee on BizBanker service.

 

Can I add a payee in BizBanker Mobile?
At this time you cannot add payees through BizBanker Mobile. You must add payees through the BizBanker website.

 

How do I deactivate a Payee?
You may manage your Payees, including deactivation, by logging onto the BizBanker website and accessing the list of Payees.

 

How do I cancel a payment in BizBanker Mobile?
To cancel a payment, select the "Payments" option from the main menu, then select "Scheduled Payments." The system will respond with a list of payments currently scheduled and unpaid. From this list, choose the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment." You will then be asked to confirm that you wish to cancel the payment.

 

How may I see previous bill payments in BizBanker Mobile Banking?
To view previously paid bills, select the "Payments" option from the main menu and then select "Recent Payments." Your display will refresh with a list of completed bill payments in a summary format. Select an item to see the payment's details.

 

Troubleshooting

 

What happens if I get a new mobile device or change phone numbers?
The first time you log in to BizBanker Mobile on a new device you will be required to verify your company and mobile phone numbers in addition to your regular log-in information. 

 

Can I use BizBanker Mobile Banking on more than one device?
Yes, you can log in to your BizBanker Mobile account from more than one device. Simply log in as usual with user ID, password, and company ID. You will also be required to verify your company and mobile phone numbers the first time you log in on a new device.

 

What if my device is lost or stolen?
If you are concerned about misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to the BizBanker website to disable or remove your mobile device. If you are a non-Administrator, contact your company Administrator to disable your mobile device.

 

Contact

 

If I need additional information about mobile banking, who can I call?
If you have any questions, call our Customer Resource Center at 617-441-1444 Monday through Friday between 8 a.m. and 5:30 p.m. or visit us online.  For technical Support and Security issues including password reset call 877-650-009 Monday through Friday between 8 a.m. and 5:30 p.m.